Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Help me! Use CallBack in Outbound at UCCE

Hello everybody. I want to know how can I enable the call back button, because i started an outbound campaign and everything as well, but i don't know how to use the callback utility.

I read the official outbound guide from cisco, but i don't know how to enable the callback. When the outbound call arrives, i accept the call but the calllback button still disable.

I tryied to see in Cisco Administrator Desktop but didn't help.

Anyone can help me?

4 REPLIES

Re: Help me! Use CallBack in Outbound at UCCE

Hi,

the call must be established with the customer in order to have the Callback functionality available.

If you have preview campaigns, it means: first the reservation call arrives. Accept it. The system will dial the customer. Customer picks it up. You talk. Then you may be able to shcedule a callback.

G.

New Member

Re: Help me! Use CallBack in Outbound at UCCE

How can i have the Callback functionality available?

How can i change my campaign to preview mode?

Sorry by the questions. TKs

Re: Help me! Use CallBack in Outbound at UCCE

Oh boy.

Can you please attach the screenshot of the

- administrative script you are controlling the OO with,

- the routing script.

Thanks.

New Member

Re: Help me! Use CallBack in Outbound at UCCE

In order, i attached the administrative script, the route script and the reservation script.

The Last one i did, but i don't know if was necessary.

I change my outbound to preview in administrative script, that is correct?

Thanks.

327
Views
0
Helpful
4
Replies
CreatePlease to create content