05-21-2010 07:56 AM - edited 03-14-2019 05:46 AM
Hello everybody. I want to know how can I enable the call back button, because i started an outbound campaign and everything as well, but i don't know how to use the callback utility.
I read the official outbound guide from cisco, but i don't know how to enable the callback. When the outbound call arrives, i accept the call but the calllback button still disable.
I tryied to see in Cisco Administrator Desktop but didn't help.
Anyone can help me?
05-21-2010 08:41 AM
Hi,
the call must be established with the customer in order to have the Callback functionality available.
If you have preview campaigns, it means: first the reservation call arrives. Accept it. The system will dial the customer. Customer picks it up. You talk. Then you may be able to shcedule a callback.
G.
05-21-2010 09:40 AM
How can i have the Callback functionality available?
How can i change my campaign to preview mode?
Sorry by the questions. TKs
05-21-2010 09:43 AM
Oh boy.
Can you please attach the screenshot of the
- administrative script you are controlling the OO with,
- the routing script.
Thanks.
05-21-2010 10:13 AM
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