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New Member

HELP: UCCX 7.0(1)SR05 CSD Queue Stat Display

CSD doesn't display the overall queue stats. Agent status/state okay, just no overall CSQ stats display in the Real Time Displays.

4 REPLIES

Re: HELP: UCCX 7.0(1)SR05 CSD Queue Stat Display

Are you certain the other displays aren't hidden away? Try adjusting

the bars that resize the display and see if it comes back.

On Mon, Sep 13, 2010 at 1:49 PM, carscaddenb

Tanner Ezell www.ctilogic.com
New Member

Re: HELP: UCCX 7.0(1)SR05 CSD Queue Stat Display

Thanks for the quick response. I checked and there's no other options. I saw a screen-print on what is should look like, but there's no options under "Skill Groups". Granted we're not using skills, just a resource group ... but from what I understand that's where it should show the name of the CSQ, but ours is empty.

New Member

Re: HELP: UCCX 7.0(1)SR05 CSD Queue Stat Display

Well ... and there you have it. I didn't select the CSQ in the team configuration. Doh. Fixed.

Re: HELP: UCCX 7.0(1)SR05 CSD Queue Stat Display

Hehe. At least it's fixed

On Mon, Sep 13, 2010 at 1:58 PM, carscaddenb

Tanner Ezell www.ctilogic.com
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