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HELP: UCCX 7.0(1)SR05 CSD Queue Stat Display

CSD doesn't display the overall queue stats. Agent status/state okay, just no overall CSQ stats display in the Real Time Displays.

4 Replies 4

Tanner Ezell
Level 4
Level 4

Are you certain the other displays aren't hidden away? Try adjusting

the bars that resize the display and see if it comes back.

On Mon, Sep 13, 2010 at 1:49 PM, carscaddenb

Tanner Ezell www.ctilogic.com

Thanks for the quick response. I checked and there's no other options. I saw a screen-print on what is should look like, but there's no options under "Skill Groups". Granted we're not using skills, just a resource group ... but from what I understand that's where it should show the name of the CSQ, but ours is empty.

Well ... and there you have it. I didn't select the CSQ in the team configuration. Doh. Fixed.

Hehe. At least it's fixed

On Mon, Sep 13, 2010 at 1:58 PM, carscaddenb

Tanner Ezell www.ctilogic.com