Center A and Center B both handle calls for Queue A.
The calls are presented to both sites and when it abandons, it is counted as an abandon in Center A and in Center B.
The Queue A calls in Center A are answered by our sub-contractor who bills based on calls answered.
The calls in Center B are handled by a different company and are billed separately.
In addition, since the abandons are counted twice, we must manually calculate the abandonment rate for the day by dividing the abandons in half. This does not reflect an accurate service level for either center.
This situation is going to be exacerbated when we bring up the center in Center C and they start sharing the call volume for Queue B with Center B.
Need to be able to accurately report on the service levels and volumes for each individual site.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...