Assuming the prompt is less than 45 seconds, and you going to repeat it until the 45 seconds have elapsed, or are you going to play other prompts/music etc?
You could time the prompt(s) and arrange to play them a number of times until the 45 seconds have elapsed, and then redirect the call to an extension. If an agent becomes available before 45 seconds, then the 'Queued' branch will be interrupted anyway.
Yes, let's say the prompt lasts almost 3 minutes. But the client wants that when the contact waits for 45 seconds in the queue then the call should be sent to another extension. This 45 seconds may vary to 30 seconds or to any other time. The problem is I cannot interrupt the prompt from the script right? Is there any step like a delay with prompt or something to accomplish this?
I think the only way the prompt will be interrupted is when an agent becomes available. I'm not aware of any mechanism to interrupt a 3-minute prompt 45 seconds into its delivery by any other means. It depends what the prompt is, but could it be chopped into 15-second chunks? Then after three chunks you could redirect to the extension. Effectively, what you're saying is that callers will only hear 45 seconds of it anyway before they are diverted to an extension (which in some ways defeats the object of having a queue in the first place, but that's the client's decision :-)
Giving you more details the call will be redirected to a backup call center. That's the main reason why we need to do this. And the problem with the prompt is that it's a message and will be changed regularly for other announcements and we can't know for sure the lenght of each wav file. With all probability we will end up cuting the wav file when it's being played for 45 seconds or in chunks. I just wanted to confirm there's no other way to achieve this either with a step or any java app.
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