My company recently started using Cisco - Calabrio. We are trying to utilize the WFM program to establish schedules with rotating Saturdays for our call center. To do this, we created variable schedules Monday - Saturday, that only allow 5 work days, and 40 hours.
Our dilemma is that the schedules that Cisco is creating are 100% Monday - Friday schedules and it is not assigning anyone to Saturday, despite it recognizing call activity on Saturdays.
Can anyone assist with getting this to work? Thank you!!!
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
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