Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

HIERARCHY LEVELS IN CCX SCRIPT

How many levels can I configure in a Contact Center script? I mean.

1. Press X to go to Department X

1.1. Press X to talk about X

1.1.1. Press X to XXX

Is there any limit?

4 REPLIES

Re: HIERARCHY LEVELS IN CCX SCRIPT

Assuming you are talking about nested menu's, there is a Step limitation.

The only other limit will be how many sub menu's your customers are willing

to go through before they simply stop calling!

Tanner Ezell www.ctilogic.com
New Member

Re: HIERARCHY LEVELS IN CCX SCRIPT

Yes, I'm talking about nested menus. How is the maximum Step limitation I can work with?

Re: HIERARCHY LEVELS IN CCX SCRIPT

You can modify the Step limit by going to the System Parameters CCX configuration page. By default it is 1000.

In general, via menu's you won't hit this limitation and I'd recommend only changing it if you run into issues.

Tanner Ezell www.ctilogic.com

HIERARCHY LEVELS IN CCX SCRIPT

Hi ,

Please note the below warning:

Max Number of Executed Steps

Customer should not change the “max number of executed steps” parameter unless instructed by TAC. The purpose is to prevent infinite loops which can impact system performance greatly.

Reference:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/reference/guide/UCCX_Best_Practices.pdf

Hope it helps.

Anand

Please rate helpful posts !!

288
Views
0
Helpful
4
Replies