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Historical Report Customization

Dear Experts,

I am getting some problems in following historical reports areas

The Total Incoming Calls for a particular “Service Queue” does not display.

Although we have a TRAFFIC ANALYSIS report, which displays a consolidated report for all the “Service Queues” (for e.g.: Mobilink-GSK & PSO-HMB)

The “Traffic Analysis” report does not display the parameter for “hourly report”

The Service level “interval” needs to be changed from “5 secs” to “30 secs”

Can you please suggest me to how to i change that attribute in database and customize these reports.

Regards,

Rahat

1 REPLY
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Re: Historical Report Customization

Here's a quick breakdown of the steps to make a custom report. Most of these steps are covered in detail in the aforementioned Cisco documentation.

1. Create the stored procedure and save it in Enterprise Manager on the IPCC server.

2. Use Crystal Reports to call the stored procedure and create a report. Save this in two version; one with charts and one without.

3. Copy these files to C:\Program Files\Cisco CRS Historical Reports\ReportTemplates\es_ES of the PC with the client installed.

4. Create an XML definition file for the report.

5. Update the Reports Catalogue XML file.

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