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New Member

historical reporting login problem

Hi,

I am trying to get the historical reporting from IPCC Express up and running.

When trying to connect using a client, I receive the following error:

Unable to establish connection to database. Check the log file for error 5051.

Anyway, in the log file, it looks like possibly an authentication failure.

-----------------------------

32: 13/01/2006 11:42:08 AM %CHC-LOG_SUBFAC-3-UNK:Database connection to 'CRA_DATABASE' failed due to ([Microsoft][ODBC SQL Server Driver][SQL Server]Cannot open database requested in login 'db_cra'. Login fails.)

33: 13/01/2006 11:42:08 AM %CHC-LOG_SUBFAC-3-UNK:Database Connection Error | Unable to establish connection to database. Check the log file for error 5051.

1: 13/01/2006 11:45:15 AM %CHC-LOG_SUBFAC-7-UNK:Logging Init with: LogLevel=3 ,Max# LogFiles=10 ,Max Size Per LogFiles=1024000 Bytes

2: 13/01/2006 11:45:15 AM %CHC-LOG_SUBFAC-7-UNK:Log Files Path: 'C:\Program Files\Cisco CRS Historical Reports\logs\'

3: 13/01/2006 11:45:15 AM %CHC-LOG_SUBFAC-7-UNK:Scheduler Root Directory Path: 'C:\Program Files\Cisco CRS Historical Reports\scheduler\'

4: 13/01/2006 11:45:15 AM %CHC-LOG_SUBFAC-7-UNK:Scheduler Exports Directory Path: 'C:\Program Files\Cisco CRS Historical Reports\reports\'

5: 13/01/2006 11:45:15 AM %CHC-LOG_SUBFAC-7-UNK:Scheduler SQL Files Directory Path: 'C:\Program Files\Cisco CRS Historical Reports\scheduler\sql\'

6: 13/01/2006 11:45:15 AM %CHC-LOG_SUBFAC-7-UNK:Scheduler DB File Path: 'Scheduler\HistoricalReportScheduler.mdb'

7: 13/01/2006 11:45:15 AM %CHC-LOG_SUBFAC-7-UNK:Scheduler DB Provider: 'Microsoft.Jet.OLEDB.4.0'

8: 13/01/2006 11:45:16 AM %CHC-LOG_SUBFAC-7-UNK:CiscoAppReports4.0 (1.0)

9: 13/01/2006 11:45:16 AM %CHC-LOG_SUBFAC-7-UNK:Current Time Zone: Cen. Australia Standard Time

10: 13/01/2006 11:45:16 AM %CHC-LOG_SUBFAC-4-UNK:Previous Instance of HRC running.

11: 13/01/2006 11:45:16 AM %CHC-LOG_SUBFAC-4-UNK:Application Exiting ...

34: 13/01/2006 11:53:07 AM %CHC-LOG_SUBFAC-3-UNK:CRA_DATABASE Connection String: Provider=MSDASQL;APP=Cisco CRA Historical Reports628;Persist Security Info=False;Trusted_Connection=Yes;DRIVER=SQL Server;SERVER=10.194.4.20\CRSSQL,4433;DATABASE=db_cra;NETWORK=dbmssocn;

35: 13/01/2006 11:53:07 AM %CHC-LOG_SUBFAC-3-UNK:Failed to login user to the apps server since we failed to initialize database connections

36: 13/01/2006 11:53:07 AM %CHC-LOG_SUBFAC-4-UNK:Application Exiting ...

----------------------------------------------

I am sure I am doing something simple and stupid wrong, but cannot figure it out. The Historical Reporting client is running on my XP laptop which is a memeber of our Windows AD Domain. The CallManager running IPCC is standalone and not a member of the domain.

I have setup the user to login HR, and also set the max users for HR as per documentation on cisco.com

If anyone has suggestions it would be apprecaited, im getting very frustrated :)

Thanks,

Mark

7 REPLIES
New Member

Re: historical reporting login problem

Hi,

Can you answer the following questions.

1. It is fresh 4.0 installation or upgrade?.

2. If it is upgrade then by any chance you reimaged the CRS machine with same IP and restored the 3.x data to 4.0.

Regards

Srikanth

New Member

Re: historical reporting login problem

Hi Srikanth,

Its a fresh install of 4.0 with no previous 3.x data.

Cheers,

Mark

New Member

Re: historical reporting login problem

I found the solution to the problem. the user ciscohistrptusr did not have access to the cra_db database. I have given the user db_owner access and it now works. Im sure theres some other permission isntead of DBO that i could use, but this seems to work for now :)

New Member

Re: historical reporting login problem

Hi, I have exactly the same problem since the upgrade from IPCX 4.01 to 4.03. ... How can I set the CiscoHistRprtUsr to db_owner ?

New Member

Re: historical reporting login problem

I am having the same problem but only when I failover. Everything works fine when I'm on the primary IPCC box (Publisher), but on the secondary (Subscriber) when trying to access this information, I get this error message. I get this error message even when the primary is online but I'm operating off the secondary for calls.

New Member

Re: historical reporting login problem

Hi Mark,

I am having a similar problem as you stated and I have it reported to TAC but they have been unable to resolve the issue so far. What did you do exactly to correct the issue?

Thanks

New Member

historical reporting login problem

i same problem ...error of log with access windows xp....

26: 22/01/2014 04:24:46 p.m. %CHC-LOG_SUBFAC-3-UNK:Error de conexión | Se ha producido un error al intentar comunicar con el servidor Web. Compruebe su ID de usuario y contraseña e inténtelo de nuevo.

27: 22/01/2014 04:25:23 p.m. %CHC-LOG_SUBFAC-3-UNK:Database connection to 'CRA_DATABASE' failed due to (EIX000: (-25580) System error occurred in network function. )

28: 22/01/2014 04:25:23 p.m. %CHC-LOG_SUBFAC-3-UNK:TraceDBError #1:(ADO Error# 265946|Description Operación de múltiples pasos completada con uno o más errores. Compruebe los valores de estado.|Source Provider|SQLState |NativeError 265946)

29: 22/01/2014 04:25:23 p.m. %CHC-LOG_SUBFAC-3-UNK:Error de conexión con la base de datos | No se puede establecer conexión con la base de datos. Consulte el error 5051 del archivo de registro.

30: 22/01/2014 04:25:33 p.m. %CHC-LOG_SUBFAC-3-UNK:CRA_DATABASE Connection String: Provider=Ifxoledbc.2;Password=*****;Persist Security Info=False;User ID=*****;Data Source=db_cra@mxbdrnts0030p_uccx;Extended Properties="CLIENT_LOCALE=en_US.utf8;DB_LOCALE=en_US.utf8;UNICODE=TRUE;RSASWS=TRUE"

31: 22/01/2014 04:25:33 p.m. %CHC-LOG_SUBFAC-3-UNK:Failed to login user to the apps server since we failed to initialize database connections

1: 22/01/2014 04:26:16 p.m. %CHC-LOG_SUBFAC-3-UNK:Database connection to 'CRA_DATABASE' failed due to (EIX000: (-25580) System error occurred in network function. )

2: 22/01/2014 04:26:16 p.m. %CHC-LOG_SUBFAC-3-UNK:TraceDBError #1:(ADO Error# 265946|Description Operación de múltiples pasos completada con uno o más errores. Compruebe los valores de estado.|Source Provider|SQLState |NativeError 265946)

3: 22/01/2014 04:26:16 p.m. %CHC-LOG_SUBFAC-3-UNK:Error de conexión con la base de datos | No se puede establecer conexión con la base de datos. Consulte el error 5051 del archivo de registro.

4: 22/01/2014 04:26:23 p.m. %CHC-LOG_SUBFAC-3-UNK:CRA_DATABASE Connection String: Provider=Ifxoledbc.2;Password=*****;Persist Security Info=False;User ID=*****;Data Source=db_cra@mxbdrnts0030p_uccx;Extended Properties="CLIENT_LOCALE=en_US.utf8;DB_LOCALE=en_US.utf8;UNICODE=TRUE;RSASWS=TRUE"

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