Upgraded CRS environment from 4.5(2) to 5.0(2)SR02_Build045.
We have observed a change in how Ring No Answer (RNA) statistics are being calculated, and believe it is a problem as opposed to a design change.
On reports generated from CRS Historical Reporting tool, reports that have a Ring No Answer (RNA) value are calculating the value incorrectly.
RNAs should only be attributed to an agent if a call is presented to the agent and the agent doesn't answer within 10 seconds, at which time the call is returned to the queue and the agent is placed in a Not Ready state.
Now the RNA statistics are counting abandoned calls against agents. An example is if a call is presented to an agent and it rings for 3 seconds, but the caller hangs up before the agent answers or the 10 second time limit elapses. Including abandoned calls gives us a skewed statistic.
The RNA counts on the 5.0(2) reports can be accounted for by looking at the abandoned calls each agent had BUT shouldn't have to 'calculate it'.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...