Not being familiar with historical eporting I am wondering if there is a report that I could run to track our agents phoning a particular number? I have had a look through the various reports but none seem to show me what I am looking for.
You might be able to run the 'Call by Call Detail' report, but on the 'detailed' tab filter on 'called number'. I seem to recall this report often falls over as there are too many called/calling numbers in the DB to list though...
Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
We have built a specific template to show ANI (inbound) or Dialed Number using the Event db of the UCCX. If you are interested to discuss further - let me know. We have the ability to store all of the Event db in 15 minute generalizations for quick queries. Our reports do not take hours to run.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...