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Community Member

Historical Reporting on UCCX 7.0

HI there,

Not being familiar with historical eporting I am wondering if there is a report that I could run to track our agents phoning a particular number? I have had a look through the various reports but none seem to show me what I am looking for.

Thanks in advance

3 REPLIES
Hall of Fame Super Silver

Historical Reporting on UCCX 7.0

Barry,

For that kind of reporting you would want to look at Communications Manager Call Detailed Reports (CDR).

HTH,

Chris

Super Bronze

Historical Reporting on UCCX 7.0

You might be able to run the 'Call by Call Detail' report, but on the 'detailed' tab filter on 'called number'. I seem to recall this report often falls over as there are too many called/calling numbers in the DB to list though...

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Community Member

Historical Reporting on UCCX 7.0

Barry,

We have built a specific template to show ANI (inbound) or Dialed Number using the Event db of the UCCX.  If you are interested to discuss further - let me know.  We have the ability to store all of the Event db in 15 minute generalizations for quick queries.  Our reports do not take hours to run.

Ron Reif

SMSI

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