we have meeting with client who is running UCCX7.0 and needs to upgrade UCCX8.5 (1). The question he migh ask about historical reporting. If they backup the current UCCX 7.0 historic reports data on sql 7 , How we restore to new UCCX 8.5 ?? How reporting in UCCX 8.5 (1) works ? What sort of reports store on UCCX historix reporting section? How it is true that historical reporting stores inside UCCX 8.5 (1) box ?? Please provide little introduction about reporting in related to above scenario. Thanks
UCCX 7.0 uses SQL databases to save the historcal data, and UCCX 8.x versions use Informix DB to save the historical data.
When you perform the UCCX 7.0(1)_SR5 upgrade to UCCX 8.5(1), using Windows to Linux upgrade (or W1 upgrade) it takes the backup of the entire UCCX 7.0(1)_SR5 box using PUT (Pre Upgrade Tool) including your historical data.
As part of the restore, you need to install the UCCX 8.5 freshly, and restore the earlier backed up data which will restore your Historical data as well.
Please refer the below upgrade link for the step by step procedure of this upgrade path,
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