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Historical Reporting UCCX 8.5 (1)

                   Help Help Help !!!!! Urgent

we have meeting with client who is running UCCX7.0 and needs to upgrade UCCX8.5 (1). The question he migh ask about historical reporting. If they backup the current UCCX 7.0 historic reports data on sql 7 , How we restore to new UCCX 8.5 ?? How reporting in UCCX 8.5 (1) works ? What sort of reports store on UCCX historix reporting section? How it is true that historical reporting stores inside UCCX 8.5 (1) box ?? Please provide little introduction about reporting in related to above scenario. Thanks

3 REPLIES

Historical Reporting UCCX 8.5 (1)

HI Hafiz,

UCCX 7.0 uses SQL databases to save the historcal data, and UCCX 8.x versions use Informix DB to save the historical data.

When you perform the UCCX 7.0(1)_SR5 upgrade to UCCX 8.5(1), using Windows to Linux upgrade (or W1 upgrade) it takes the backup of the entire UCCX 7.0(1)_SR5 box using PUT (Pre Upgrade Tool) including your historical data.

As part of the restore, you need to install the UCCX 8.5 freshly, and restore the earlier backed up data which will restore your Historical data as well.

Please refer the below upgrade link for the step by step procedure of this upgrade path,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/uccx851_ug.pdf

Please note that you need to upgrade the HRCclient (by uninstalling the older version and installing it newly from the UCCX 8.5 system) to view the HRC reports in UCCX 8.5 version.

Hope it helps.

Anand

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New Member

Historical Reporting UCCX 8.5 (1)

Thanks

  1. Last bit,  What sort of Reports stores on UCCX 8.5 ?
  2. Informix DB in UCCX 8.5(1) sits inside the uccx box and it comes withn premium bundle ?

Thanks

Historical Reporting UCCX 8.5 (1)

Hi Hafiz,

1. Refer the below link,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/uccx85hrug.pdf

2. Yes, informix DB is installed when you install UCCX\IPIVR 8.x onwards with all the licenses (Standard\Enhanced\Premium\IPIVR).

Hope this helps.

Anand

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