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Historical Reports by Hour

Running Cisco Unified CCX Historical Reports 8.0 (2.8).

When I do a traffic analysis for an 8 hour period, at the bottom of the report I also get an analysis of the two peak hours.  But I’d like an hour by hour detail without having to run the traffic analysis manually by hour.

I have similar desires for the Contact Service Queue Activity report.  Is there a way?

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1 REPLY
Super Bronze

Historical Reports by Hour

Hi

There is a 'Contact Service Queue Activity by Interval' report. Once you selected that one, you can go on the 'detailed' tab and select an interval which is used to divide up the report.

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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