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Historical Reports issue

I am running UCCX 5.0(1)while running reports in the historical reports we get an error "There were no report data to view in the date range selected". After looking at the report it shows about 2 weeks of data and anything later than 2 weeks is not showing in the report. They run these reports on a monthly bases and last month they ran fine. There has not been any configuration changes done that I am aware of. Anyone seen this before?

3 REPLIES

Re: Historical Reports issue

I haven't see this before. Do you have High Availability? If so, alter the server that you are connecting to when you log into the historical reporting client. Change it to the alternate server and see if there is data when you run the report then. If you have HA, I suspect that the databases are out of sync.

New Member

Re: Historical Reports issue

Hey thanks for the reply unfortunatly I am running a standalone CRS server and a server for only recording and monitoring.

Re: Historical Reports issue

hey i am facing the same issue. I have High Avilibility scenario and able to see only 8 days Historical Reports. I tried from both machines but in vain. any help

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