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New Member

Historical reports on number dialed

UCCX 7.0 Premium

Customer advertises different directory numbers for callers to reach them. TV adverts will have a different directory number to numbers used in

newspapers which will have different number for radio adverts...etc (Each campaign will have different directory numbers).

The reason for this is that customer would like to get volume of calls for each campaign based on the number dialed. (To measure

the success of the campaign).

The calls will be handled by one group of CAD Agents.

I could create a CSQ for each directory number, then the customer could run a report on each CSQ to find out how many calls were

recieved for a particular directory number.

However there will be approximately 40 Directory Numbers that callers will be able to dial (hence 40 CSQs!!!!).

Ideally I want to reduce the number of CSQ's.

Is it possible to get call volume reports on the number dialed?

  • Contact Center
2 REPLIES

Re: Historical reports on number dialed

If you are primarilly looking to get only call volume for each number dialed, then yes. UCCX had a report called the Application Summary Report. This will give metrics regarding each application configured in the system. So you would just create one script and have just the one CSQ within that script. You would then create an Application for each of the inbound numbers, 40 in total, and reference the one script in each one of those applications. Each one of the Applications would have one JTAPI trigger and that trigger would be the DN for the associated 800 number.

New Member

Re: Historical reports on number dialed

Thankyou

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