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Historical Reports Rights

If I give a user in UCCX reporting capability will they only have access to view agent statistics for their corresponding team that they supervise? I tested with my account but since I am administrator I was able to view all my organization agents statistics along with all call center queues. Any insight how i can designated supervisors to only see their team would be greatly appreciated.

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Historical Reports Rights

Unfortunately not, HRC will provide the ability to report on any team, csq, agent or otherwise.

Tanner Ezell
www.ctilogic.com

Tanner Ezell www.ctilogic.com
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