What we did in our call center for holidays is we created a simple XML file (Holiday.XML) and entered in the holidays for our company. In the scripting we pass the file into a parameter and see if the date is within the file. If so, branch to a different part of the script. If not, then continue on with the current path.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...