How can I change CTI Managers on CRS 4.5

[lpezj]

Hi,

One of our customers is going to add three new CallManagers to the current three callmanager cluster. I have three IPIVRs, version 4.5.

The customer is going to change the CTI Manager services to the new three CallManagers.

How can I change the CTI Managers in IPIVR 4.5? I have tried the CallManager configuration page on CRS AppAdmin, but I can only see the current two CTI Managers set up.

Thanks in advance for your help,

Juan Luis

[Riccardo Bua · Accepted solution]

Hola Juan Luis,

use the serviceability tools. You would be ahve to specify two CTI Managers only as usual.

Cheers,

Riccardo

[lpezj]

Riccardo,

Short answer, big solution.

Muchas Gracias,

Juan Luis