You could use agent greeting (with CVP 8.5 and UCCE 8.5) to let the caller hear the agent's job number, but not in the order you wish. You can use a CVP VXML Stdio app with Database Element(s) to validate account number and password, or even do this with microapps and ICM DBLookup - but this would have to come first.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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