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Community Member

How can i enable real-time report on ICM 7.5?

Hi,

I would like to enable real-time report on ICM 7.5, but i didn't because I don't know how to do that.

If it's possible to anyone help me..Thanks

7 REPLIES
Green

Re: How can i enable real-time report on ICM 7.5?

Which 'real time' reports? Some are already active - esp. call type.

For agent details, set up the PG (PG Explorer) on the Agent Distribution tab to send agent reports and agent event detail to the Distributor Sites (there can be more than 1) defined by the way you installed your Distributor AWs.

Regards,

Geoff

Community Member

Re: How can i enable real-time report on ICM 7.5?

I will try.

But it is because when I try to make a real time agent report, does not appears any information.

Don't you know what is it?

Green

Re: How can i enable real-time report on ICM 7.5?

I will try.

But it is because when I try to make a real time agent report, does not appears any information.

I asked what real time reports you cannot see. Now you say that it is the agent RT report that has no info. Thanks.

Don't you know what is it?

I do, and I told you exactly what to do.

Regards,

Geoff

Community Member

Re: How can I enable real-time report on ICM 7.5?

Man, I do this but didn't work. Look these pictures.

But no report are printed:

What do I do?

Green

Re: How can I enable real-time report on ICM 7.5?

Eric,

Is the Distributor Site really called "ucce"?  You set this when you configured the AW/Distributor. If you did not do anything special to redefine it, the site name will be the host name of the AW.

Show me a picture of Setup on the AW so we can see the "Admin site name"

Regards,

Geoff

Green

Re: How can I enable real-time report on ICM 7.5?

Eric,

Have you tried setting the Distributor Site correctly?

Regards,

Geoff

Community Member

Re: How can I enable real-time report on ICM 7.5?

Thanks Geoff. I will try and as soon as possible i will be back with the result.

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