Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

[?] How can I get "OnCallQueuedEvent" from CTIOS Server in "Monitor Mode"?

Our environment is IPCC 7.0 (ICM 7.0, CCM 4.1.3, IVR 4.0.3...)

I'm working with Monitor Mode CTIOS Client Application. I have to know when a call queued to SkillGroup : our customer want to receive alert window when a call queued to some skillgroup.

But I don't know how to do. I tried "SetMessageFiler" option with "MessageID = 21 (eCallQueuedEvent)", but I can't receive event information.

Help me!!!!

1 REPLY
Silver

Re: [?] How can I get "OnCallQueuedEvent" from CTIOS Server in "

Login in the dummy agent to the skill group. This forces the eOnNewSkillGroupEvent, and they can then get the handle to the SkillGroup objects.Also try commands Session.DisableSkillGroupStats and then Session.EnableSkillGroupStats.

191
Views
0
Helpful
1
Replies