How can I tell if an agent is hanging up on customers?
Is it possible to determine if an agent in my call center is hanging up on someone? I pull the Agent Detail report, but the call disposition codes all look ok. I am trying to figure out what this agent is doing. He is averaging 2:00 or less per call, while everybody else is averaging 4:30 per call. Has anybody had any situations like this? What were you able to do to confirm or deny your suspicions?
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.