How can integrate CCM with IPCC Express

[dbenattou]

Hello,

I have CCM 4.3 and i want integrate it with IPCC Express 4.1.

Can you help me to find how can I make this integration between these two components.

I wait for your feedback

Best Regards.

[lpezj]

Hi,

You can take a look to the documentation, regarding IPCC Express 4.1 in this link:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_installation_guides_list.html

Basically, you will have to create CTI Route Points, as points to send calls to the CallCenter, CTI Ports, they are the physical ports used by the IPCC Express to queue calls or IPIVR applications, Callmanager users to monitor all the above components and the agents physical phones.

Take a look to the Installation Guide.

Hope this helps,

Juan Luis