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How do i change a user password for historical reports?

I had to change a users extension and she is not able to connect to historical reports.  I keep getting an error message that her user id or password is incorrect.  Checked user id which is correct and user is using the same password she used before the change.  Is there a way i can reset the password the user enters to log into historical reports?

  • Contact Center
3 REPLIES
VIP Super Bronze

Re: How do i change a user password for historical reports?

What product and version? If CCX, are you integrated with UCM or CME?

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New Member

Re: How do i change a user password for historical reports?

Cisco Unified Contact Center Express 5.0

Re: How do i change a user password for historical reports?

If you are not integrated with an external LDAP, you change the user's password in CUCM End User configuration; otherwise, the passwords can be managed in LDAP.

Anthony Holloway Please use the star ratings to help drive great content to the top of searches.
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