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Community Member

How do I change CSQ in script.

I have a CSQ that runs 9:00 am to 6:00 pm. I added an addtional time of 6:00 pm to 9:00 pm and I want to transfer all calls to a different Q. Can you tell me the steps I need to take? I am guessing I need to dequeue first and then select a resource (being the new CSQ).

Thanks.

1 REPLY
Hall of Fame Super Silver

Re: How do I change CSQ in script.

If I am reading this correctly you want to queue CSQ1 between 9-6 and CSQ2 between 6-9?

If that's the case the easiest way would be to define CSQ as a varaible, and then based on time of day step change the CSQ accordingly. So logic would be as following:

if time 9-6 then

csq == csq_1

if time 6-9 then

csq == csq_2

select resource (csq)

HTH,

Chris

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