How do I have a screen popup for ALL agents logged into a specific CSQ
I am using IPCC 3.5.3 and would like to have a screen popup for all agents signed into a specific CSQ. The purpose is to notify all agents in the CSQ when there is a call in queue. I cannot rely on enterprise data because agents tend to close it out when they sign on.
Re: How do I have a screen popup for ALL agents logged into a sp
Those are great ideas, I currently use option 3 to kick an email to the helpdesk manager. I may be able to use option 2 with the, "free of charge" wallboard post and just add an an option to perform a netsend of sorts to the helpdesk agent pc's.
Question regarding scripting and option 1... How would you propose "script wise" to ring to the night bell? I have the call on hold while in queue for the MOH and do not want to interrupt that or keep the caller waiting for the script to complete the night bell ring before doing something else.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...