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New Member

How do I identify what trigger was called and route call to a menu step?

What script logic will allow me to see what trigger was called?

I want to identify what trigger the contact came in on and take the caller to a specific menu step.

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Accepted Solutions
Blue

Re: How do I identify what trigger was called and route call to

You want to use the "Get Call Contact Info" step to get the "Original Called Number". Sample script attached.

adignan - CDW

*please rate helpful posts

5 REPLIES
Blue

Re: How do I identify what trigger was called and route call to

You want to use the "Get Call Contact Info" step to get the "Original Called Number". Sample script attached.

adignan - CDW

*please rate helpful posts

New Member

Re: How do I identify what trigger was called and route call to

Adignan -

You are the man!

Amir

New Member

Re: How do I identify what trigger was called and route call to

Now I see how to capture the called number - but how do I map this to a specific menu step?

I see lots of other posts suggesting to use a Match step but don't see that option in my script editor.

Blue

Re: How do I identify what trigger was called and route call to

There are a few ways to do it. Attached is one.

If the Original Dialed Number is 4000 go to one menu and if its 5000 go to the other menu.

Again, numerous ways to slice this but hopefully you get the picture.

adignan - CDW

*please rate helpful posts

New Member

Re: How do I identify what trigger was called and route call to

Hi Adignan,

I'm attaching my completed script. I appreciate your help.

Can you do a quick once over and let me know if anything jumps out at you as this is only my 2nd script!

I was wondering if there was any more efficient way to handle bilingual (english/spanish) function rather than creating two completely separate MENU structures - one for english and one for spanish.

Regards,

Amir

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