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New Member

How do I increase ring duration for my IPCCX agents?

I'm running IPCCX 7.01 on CUCM 6.13.

I'm trying to increase the ring duration for calls to the Agent's IPCC extension. I changed the ring duration setting on that extension in CUCM to 20 seconds, but calls still pass on to the next agent after 9-10 seconds.

How can I increase the ring durations for my IPCC extensions?

Thanks.

2 ACCEPTED SOLUTIONS

Accepted Solutions
VIP Super Bronze

Re: How do I increase ring duration for my IPCCX agents?

Right click on the Select Resource step within the script. There is a "Timeout" parameter that controls how long the contact is offered to a resource.

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Cisco Employee

Re: How do I increase ring duration for my IPCCX agents?

The RNA (Ring No Answer) timeout is set in the 'SelectResource' step properties. You may use the script editor to modify the timeout period.

3 REPLIES
VIP Super Bronze

Re: How do I increase ring duration for my IPCCX agents?

Right click on the Select Resource step within the script. There is a "Timeout" parameter that controls how long the contact is offered to a resource.

Please remember to rate helpful responses and identify helpful or
New Member

Re: How do I increase ring duration for my IPCCX agents?

Thank you!

Cisco Employee

Re: How do I increase ring duration for my IPCCX agents?

The RNA (Ring No Answer) timeout is set in the 'SelectResource' step properties. You may use the script editor to modify the timeout period.

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