How do I increase ring duration for my IPCCX agents?
I'm running IPCCX 7.01 on CUCM 6.13.
I'm trying to increase the ring duration for calls to the Agent's IPCC extension. I changed the ring duration setting on that extension in CUCM to 20 seconds, but calls still pass on to the next agent after 9-10 seconds.
How can I increase the ring durations for my IPCC extensions?
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