How do I pass the Calling Number through ICD to an IP phone Agent?
Got a CRS 4.0.1 setup with CCM 4.1(3). Had a very simple script providing the ACD function. but the the CRS CTI port redirect the calls to a agent, I can only see the CTI DN but not the CallerID of the original caller. How I can get this displayed on the CTI calls out to IP phone agent? I saw there is a script function GetContactInfo that will give you the CallerID, but I can pass this over to CSQ calls out to an agent?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...