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How do I transfer calls from CM 7.x to ICM script in CVP environment with no SIP.

So I have a customer who currently send all internal help desk calls to PSTN, then they come to VXML Gateway that goes to CVP finally landing on ICM script to be processed and handled by an internal agent.

Ideally we want to keep this call with in the platform.  No SIP here its H323 gateways and gatekeepers, dialpeers etc.

current setup is you dial 5000 that gets translation route to dial out PSTN outdial 866 123 4567 lands back on VoiceGateways with DNIS 4567.  Eventually based on DNIS that get sent to ICM where its processed based on Dial script associated with DNIS and call type.

Seems something real simple in IPIVR but CVP makes it CVP-complex visually perplexing.

Thanks,

Baseer.

1 REPLY
Green

Re: How do I transfer calls from CM 7.x to ICM script in CVP env

CUCM originated calls can be processed in CVP using H.323 - look at the sections in the Guide for warm transfers. The mechanics are similar to SIP.

Regards,

Geoff

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