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How do I upgrade UCCX 5.0(1) to 5.0(2) ????

According to the release notes for the patch 5.0(2) SR1, I cannot apply it to 5.0(1).

Ok, that makes sense.

But I cant seem to find a part number to order an upgrade from 5.0(1) --> 5.0(2) !!

Do I need to place a new order for 5.x and *hope* that I get a DVD with 5.0(2) ??

Thanks

2 REPLIES
Silver

Re: How do I upgrade UCCX 5.0(1) to 5.0(2) ????

If you want to upgrade from 5.0(1) to 5.0(2), you need to order and obtain separate installation disks.

http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_02/installation/guide/crs502ig.pdf

New Member

Re: How do I upgrade UCCX 5.0(1) to 5.0(2) ????

Thanks, but what I was looking for is the part number etc to order the upgrade.

I cant seem to find an upgrade option in the dynamic configuration tool to select an upgrade from 5.0(1) --> 5.0(2).

Perhaps the excel spreadsheet tool that helps in ordering UCCX may give me the info that I am looking for. (Cant remember what that tool is called)

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