How do you go from one Not Ready code to another Not Ready code?
Hi, we're using CTI OS Agent Desktop 9.0 and would like to allow an agent to select consecutive Not Ready codes without using a Logout code or moving through a Ready state. For example, the agent goes on a Break after completing a call and then has a Meeting following the break. Is it possible to do this? Our current implementation doesn't allow Not Ready to Not Ready. Is this a simple fix? Looking for some help/info to take to the support team. Thanks.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...