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How I can send to agent message that there are calls in queue?

How I can send to agent message that there are calls in queue? I use IPCC Enterprise

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Re: How I can send to agent message that there are calls in queu

Supervisors can be configured for alerting through the Agent Desktop at the Supervisors station. Or alerting can be setup per CSQ which the Supervisor would also see. Setting up alerting does not affect calls in anyway. Email alert can be triggered by skill group events (number of calls in queue or longest call in queue) and will send an email to one or more configured email addresses.

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