Re: How I can send to agent message that there are calls in queu
Supervisors can be configured for alerting through the Agent Desktop at the Supervisors station. Or alerting can be setup per CSQ which the Supervisor would also see. Setting up alerting does not affect calls in anyway. Email alert can be triggered by skill group events (number of calls in queue or longest call in queue) and will send an email to one or more configured email addresses.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...