This is our first UCCX live environment and among the issues we have faced is the fact that we haven't found a way to "easily" (that means not through pure SQL queries) access the dialing lists from the Outbound Preview Dialer once they have been processed.
What we are specificaly looking for is to "improve" those dialing lists by checking the callResult field to discard those that are wrong numbers, faxes,etc. In order to have more efective campaigns in the future.
We have looked for documentation regarding this with no success.
We have checked that document before and (maybe we misread it but) we didn't find how to access the dialing lists after the agents have marked some numbers as incorrect (wrong number, FAX machine...). According to TAC this is not directly accessible and queries to de DB need to be done.
Any access to dialing lists to check if the agents have marked it as a wrong number, fax, dropped numbers etc need to be run against a query in the DB and yes might have to probably remote into the root account
You might want to open a TAC case for the same to expedite the process
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...