How to call CVP VXML Script from ICM

[manish.gupta]

Hi,

Please help me in the below  scenario-

ICM-7.5
CVP-7.0

I am trying to invoke  a CVP VXML Script from ICM.

Scenario is, I have made a small VXML script  in CVP & I want to invoke this script from ICM.
Needs specific parameter  to achieve the same.

Please help me to achieve the  above.

Thanks,

Manish

[david.macias]

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp7_0/configuration/guide/cvp702cfg.pdf

Has script examples and the configuration needed in ICM to make it all work.

david

[geoff]

The VXML server comes with the 2 port evaluation licence and a working application called "HelloWorld". The first test you should make is to have ICM invoke "HelloWorld" - the spelling must be correct, case sensitive.

You can tell if the VXML Server can run the application by using your browser.

http:// ADDRESS>:7000/CVP/Server?application=HelloWorld

should return a page of VXML. Check VXMLServer\admin\status.bat and it should show that one person is in the application HelloWorld.

Then call http:// ADDRESS>:7000/CVP/Server?audium_action=hangup

will return the disconnect page of VXML data and drop the call, and now status should show no callers in the application.

REgards,

Geoff