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New Member

HOW TO CHANGE DOMAIN OF IPCC?

Hello everybody. I have big problem. My Windows admins want to change domain of IPCC. As I know, when I installed ICM, in AD was created OU Cisco etc. I want to know , IS IT POSSIBLE TO CHANGE DOMAIN OF IPCC AND ICM??

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4 REPLIES
New Member

Re: HOW TO CHANGE DOMAIN OF IPCC?

I want to receive professional answer

Cisco Employee

Re: HOW TO CHANGE DOMAIN OF IPCC?

Hi,

the only supported scenario is to reinstall the entire ICM solution, there is no supported migration path for this.

Regards,

Riccardo

New Member

Re: HOW TO CHANGE DOMAIN OF IPCC?

Can I use Domain Manager to configure ICM for new domain? I suppose it should be standatd solution for new DOMAIN. Because reinstalling ICM isn't the best solution for so big software!

Cisco Employee

Re: HOW TO CHANGE DOMAIN OF IPCC?

Hi,

you could use the Domain Maanger to create a new OU for the newly created users and structure and so on, but there is no migration strategy due to the Security model and DB structure being tight into a specific Domain, so the only true and supported solution to migrate an existing scenario is to reinstall.

Regards,

Riccardo

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