How to change the volume level of the prompts

[araffill]

Hi,

We have the UCCX 5.0 in the central office.Also,we have CCM 5.1 in the central office.

The branch office has an avaya phone system integrated with the CCM using H.323?

Branch office users are complaining that the volume (decibel) level of the UCCX prompts being played is very low.

Is there a setting on the UCCX to change the volume(decibel) level of the prompts being played?

Many Thanks.

[Chawki Salhi · Accepted solution]

Hi,

Unfortunately, that is not possible with UCCX. What you have to do is to record the prompts with the good volume!

There is no volume option on IPCCX.

Regards,

Chawki

[araffill]

Hi,

Thanks a lot for the fast response.

This is really helpful.