How to check Agent login details in a particular CTIOS
Yes, you'll need to provide more information. If you login a supervisor to the CTIOS supervisor desktop who is part of every team you would be able to tell every agent who is logged in and what state they are in.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...