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How to check calls queued to QM

We have four servers having IP Queue manager 3.5 in our setup. How can I identify that which call has been queued to which queue manager?


Re: How to check calls queued to QM

It depends. If you're on an IP phone calling into the system, you can see the port number you're connected to while you're in queue. If you're calling from the outside, you don't get that though.

If you need to do it in real time, it becomes very difficult to determine what is where. Easier to do it with historical info.

But why do you need to do this? Perhaps if you describe what you are attempting to accomplish a solution could be suggested.

VIP Super Bronze

Re: How to check calls queued to QM

Look in real-time reporting within appadmin. It should show calls connected. The Contacts view I believe will show the ANI information (sorry, I don't have a 3.5 system in front of me).

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