Don't use Subskills with UCCE (ICM and CUCM). Subskills work OK with some TDM switches, but have issues with UCCE. There have been some good posts here over the years why Subskills are counter productive.
This tab is enabled only if the selected peripheral can have subskill groups.
Allows you to view (and edit, if you have maintenance access) the number of subskill groups on the currently selected peripheral.
Override peripheral default mask:
If this check box is not checked, the default subskill groups for the selected peripheral are created. Selecting this check box enables the subskill group check boxes.
Subskill group check boxes:
Check the box for each subskill group you want to generate.
Uncheck the box for each sub-skill group that you want to delete:
Upon saving, the unchecked sub-skill groups are only marked deleted in the database for reporting purposes. To permanently delete these sub-skill groups once they are on longer needed, use the Deleted Object tool.
If these sub-skill groups are not permanently deleted, configuring a sub-skill group with the same priority by checking off the corresponding checkbox in the Subgroup mask tab causes the error message "Failed to update the database. The enterprise name that was entered is already in use".
Sub skill groups tab (Skill Group Explorer)
This tab is enabled only if the selected peripheral has subskill groups.
Allows you to view (and edit, if you have maintenance access) the subskill group properties of the currently selected peripheral.
Associated sub skill groups:
The list of subskill groups associated with the peripheral.
Sub-Skill group :
The names of the subskill groups associated with the peripheral.
The priority level of the subskill groups: 1=primary; 2=secondary; 3=tertiary; and so on. The value 0 indicates a base skill group. This is the default when there is only one skill group and there are no priorities.
Agents in the selected sub-group:
The list of agents in the selected subskill group.
Agent name :
The names of the agents in the selected subskill groups.
Actually, if you want to achieve some form of hierarchy, you can use services. Assign users to skill groups, and then skill groups to Services. You can route calls to Services in the same manner as you would do with Skill Groups.
Anyway, I never needed such kind of division, one "layer" of grouping was always sufficient.
What are you trying to achieve, can you please explain?
i had asked the same question to the requestor user; i thought they might be needing this to generate reports easily for a specific group of users. So that they dont have to select multiple skill groups and then filter out the agents for whom they need details.
But user told me that they want it to perform better call routing !!!!!!!!!!!!!!!!!!!!!
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...