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New Member

How to determine if I have ICD Enhanced package??

Can anybody suggest any pointers to determine if we have the ICD enhanced package or not? We have IPIVR 3.1(2), not quite sure if it's enhanced or not.

Thanks in advance.

2 REPLIES
Bronze

Re: How to determine if I have ICD Enhanced package??

Hello,

Login to the IPCC express server and go to icd programming.If you just see resource group then it will be standard.

Another way of finiding is open cisco desktop administor and click on workflow.If you just see enterprise option then it is standard version.In enhanced you have more options.

Hope this helps.

Thanks,

R

New Member

Re: How to determine if I have ICD Enhanced package??

Hi,

We are using IPIVR with IPCC Enterprise and hence not using/installed Cisco Desktop Admin. Where do I look for "ICD Programming"? I opened CRA Admin page and it's not under any of the menus.

Thanks,

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