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New Member

How to determine the script and prompt locations for the IP IVR

Hi;

How to determine the location (path) of the scripts and the prompts at the IP IVR?

Regards

Bilal

3 REPLIES
Cisco Employee

Re: How to determine the script and prompt locations for the IP

Hi Bilal,

in order for us to assist you, would you please clarify what you are trying to do and on which IPIVR release?

I acknowledge it has to do with Scripts and Prompt handling but it is unclear how/what/why you are looking for with regards to it.

Thanks for posting a bit longer questions next time providing the needed level of details.

Regards,

Riccardo

New Member

Re: How to determine the script and prompt locations for the IP

Hi Riccardo;

Thanks alot :) -

I am using IPCC Enterprise version 5 with IPIVR 3.1(3), we need to format it and we do not need to loose the script and the prompt, so I would like to take it out, that is why I asked in which path it is existed to take it out.

Regards

Bilal

Cisco Employee

Re: How to determine the script and prompt locations for the IP

For 3.1.3 you should be good with a BARS backup, a local copy should be also in the wfaffid folder, do a find for .aef.

Regards,

Riccardo

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