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Community Member

How to develop a UCCX Script with Hot link feature as in CVP

Hi,

Is there a way in UCCX  to give customer an option like "Press 9 at any time to talk with agent ". This feature is available in CVP but I do not know how this can be done in UCCX. Kindly let me know if  this is possible in UCCX.

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Hall of Fame Super Silver

How to develop a UCCX Script with Hot link feature as in CVP

Sure, simply use Goto step and redirect the call to script logic with Select Resource step.  So, under each Menu, Digit Collect, etc map digit 9 to go to this step.

HTH,

Chris

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