I see an example of dial by extension in the sample aa.aef file that was installed but it doesn't seem to work, anyone have a script for dial by extension? I have one that works but if the extension is invalid it just hangs up...
One more question, how would I go about setting this up so that users can dial at any time? What type of object do I need? Right now I have a menu and a prompt saying to press option 3 to dial by name but would really like the prompt to say dial an extension if you know it without having to tell users to press an option.
I have one more issue, I am calling the dial by extension script as a subflow from my main script. If the IP Communicator of the person I am calling is closed, the call goes into VM but not into the persons mail box as it should.
If his IP Communicator is running and he does not answer, it goes into his mail box as it should.
I tried changing the call-redirect to a call-consult transfer but no change.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...