How to disallow log into personal line in IPCC Enterprise
Customer has two lines per IP phone, first one is for personal DID, second for ACD, when we associate ACD line to PG JTAPI user from CCM, personal line is associated as well, so agent could login to her/his personal line by mistake, is it anyway to disallow login to personal line?
Re: How to disallow log into personal line in IPCC Enterprise
Actually, even if a device target does not exist for the personal line, since its associated to pguser and the same phone as the acd phone it will actually still let you login. However, calls will not successfully get routed to the phone. Essentially, this can cause big problems because IPCC/ICM sees the agent as "ready" and tries to send it a call.
Cisco addressed this very issue in 7.1.4 or >
the fix you are looking for (the agent login issue) is in version ICM update 7.1.4 or >
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.