I have a Dialer with 80 ports and the requirement is that i need to divide these ports into 3 group i.e. 20 ports for one IVR based Outbound Campaign another 20 ports for 2nd IVR campaign and rest of the ports for Agent based Outoubnd campaign. How can i achieve this and also one thing this number of ports can be changed in future like 30- 30 ports to IVR campaign and rest for Agent based campaign.
Assuming you have 1 skill group per campaign and have the outbound percent of the skill groups set to 100, take the following example for an 80 port dialer:
IVR Campaign 1 configured for 80 ports
IVR Campaign 2 configured for 80 ports
Agent Campaign 3 configured for 80 ports
Since there are only 80 ports total for the dialer, these three campaigns will divide the ports up equally with the only exception being when there aren't enough agents logged into the agent campaign SG, the IVR campaigns will be allocated more ports. You can verify the ports available for each campaign by monitoring the dialer process
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