Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

How to emulate hunt group in simple IVR script?

Hi, experts

I'm trying to emulate hunt group in simple AA script.

My script have simple structure:

1.Welcome message

2.Menu

3.Call Redirect to 3 phone numbers: If the first phone have "No Answer" for 10 sec, then redirect to second and after that to third phone. If all of these phones do not answer the call, the caller will record a voicemail message and this message will be send as attachment to a e-mail address.

My question is:

How to emulate hunt group in this simple script?

When I'm trying with Call Redirect,it is succesful for the first phone number even there is no answer.

Thank you,

Svilen

2 REPLIES
Gold

Re: How to emulate hunt group in simple IVR script?

Svilen,

You can try to use 'Call Consult Transfer' step. You have a 'Timeout' branch for the case the called destination doesn?t answer.

Hope this helps,

Juan Luis

New Member

Re: How to emulate hunt group in simple IVR script?

Unfortunatly, there is no "Call Consult Transfer" step. I'm using IPCC 3.5 and CCM 4.2.

My be I have to use CCM hunt functionality and Unity VoiceMail.

Thank you for reply!

118
Views
0
Helpful
2
Replies