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how to fetch agent in eim 4.0 from cisco icm 7.0

Hi,

I am using eim 4.0 with ipcce 7.0. we have added some new agent in aw but that agets are not reflecting in eim user list.

i have restarted the mr pg and other services but the issue is same.

please let me know how to get new user created in aw in eim user list.

Regards,

Dinesh Joshi

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