Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

how to follow a call .. what table and column do i need?

i want to see that 'hops' a single call makes.. there should be an unique number for each incoming or outgoing call right? is this RouteID?

i want to have this informatie:

route - telnumber that is calling - telnumber calling to

Thanks in advanced

6 REPLIES

Re: how to follow a call .. what table and column do i need?

express or enterprise?

david

New Member

Re: how to follow a call .. what table and column do i need?

enterprise

Re: how to follow a call .. what table and column do i need?

Have you checked WebView? There should be a dialed number assigned to a call type assigned to a script which should show you what you're looking for.

david

New Member

Re: how to follow a call .. what table and column do i need?

not really working with WebView .. what report should i look for?

customer call --> transfer to worker A --> worker A doenst response --> transfer to worker B --> worker B handles the call.

this all is really 1 call instead of 3 or more .. i need a unique number that represents the total call.

Re: how to follow a call .. what table and column do i need?

you could get something like that from WebView, but more than anything else you will need to take a look at the termination call details table and get a call based on the router call key. this works great when you're trying to follow one call for troubleshooting, but not for every day reporting.

david

New Member

Re: how to follow a call .. what table and column do i need?

yes .. wanna use it for troubleshooting .. and i was allready analysing routercallkey (with combination of day) from TCD.

i have several '0' routercallkey in TCD-table. what are those?

when i make a list of all records with a certain routercallkey .. i have a few results with difference datetimes.

should i use ANI and dialed numbers?

164
Views
0
Helpful
6
Replies
CreatePlease login to create content